The Share for Better Care campaign continues

After a short pause for the general election the Share for Better Care campaign is now back on track.

The Campaign [run by CQC in conjunction with Healthwatch] runs till March 2025 and is aiming to help people realise the importance of how sharing their experience of care and support can make a vital difference. 

It is not just about sharing negative experiences but also positive ones so that real learning and development can take place within the sector. 

The National Dignity Council is one of several organisations actively supporting the promotion of the campaign.  We are running a survey (opens new window) to try and clarify why people do and don’t give feedback.

Complaining without fear of retribution

One of the Dignity Do’s is that people should be able to complain without fear of retribution. Early analysis from the feedback so far has demonstrated that fear of reprisal is one of the key factors that prevent people from sharing their feedback. 

CQC is therefore looking at ways in which people can be encouraged to give the key features of feedback and will be announcing how they want to do that in the near future.

Which three words

In the meantime, why not think about the headlines that you would want to feedback about a care and support experience you have had, we have found that it can often be summed up in three words.

For example “lack of communication” ; “I was heard”; “they showed care”; “I felt invisible”. This gives a clear indication of what went right, or wrong, without creating a blame environment,