Latest resources

• Engagement Process: NHS Quality Accounts
  20/03/09

  These slides will provide: An Overview of High Quality Care and the Quality Framework An Overview of the purpose of Quality Accounts and initial thinking on their development Areas for discussion...

• Engaging with Patients via NHS Choices - guidance
  12/12/08

  One of the key features of NHS Choices is the patient feedback facility. From launch in June 2007, the public has been able to write and post feedback on their hospital experience and to date, over 7,000...

• Engaging with Patients via NHS Choices - guidance
  09/11/09

  One of the key features of NHS Choices is the patient feedback facility. From launch in June 2007, the public has been able to write and post feedback on their hospital experience and to date, over 7,000...

• EoLC October 09 Newsletter
  10/11/09

• Epsom and St Helier University Hospitals NHS Trust - 16 February 2010
  01/03/10

  The Trust will mark the special day by launching a number of new initiatives, including a 'red peg' privacy system (where patients pin their curtains together with a red peg, indicating that people may...

• Essence of Care: Patient Focused Benchmarks
  23/11/09

  This document details how to use the Essence of Care Dignity & Respect benchmark & how to record actions around it.

• Essence of Care: Patient-focused benchmarks for clinical governance
  11/07/08

  This guidance from the Department of Health relates to an initiative introduced in 2002. Aimed particularly at nurses, the Essence of Care initiative sought to deliver the core elements of good quality...

• Evaluation of the Self Directed Support Network - Summary of Key messages
  27/02/08

  This report summarises the key findings from 2 parallel studies which examined progress towards the implementation of self-directed support or personalisation in a range of English Local Authorities in...

• Everyone deserves to be treated with dignity
  24/08/09

  Dignity in care is something that we should all expect and demand for ourselves, out family and friends while in the care of others. I am pleased with the progress made over the last 12 months. Examples...

• Everyone Deserves to be Treated with Respect - 2009 17 August
  10/12/09

  The Western Mail published a news piece on Monday 17 August 2009, this piece looks at the progress made by the Dignity in Care programme in Wales.