Example D - a residential nursing home

  • This home encourages residents to express their individuality, and one care worker even joined the staff because he was so pleased with how the nursing home cared for his own mother for seven years.
  • This service believes that every person should feel at home in the service and the team work tirelessly to make sure that every person feels like they can live as an individual; as independently as possible with their needs being met safely and with dignity.    This means that steps are taken to work with service users to make their living environments both as personalised as and conducive to meeting their emotional as well as physical needs.  Training and supervision are seen as being key to ensuring that staff understand the importance of dignity and respect in their daily actions, and all staff have regular training on this topic.   The service recognises that it is important that everyone, not just staff understands the forms that abuse can take, and feels able to raise issues or concerns about things they are uncomfortable about.  The service also sees the importance of management being on the floor, to work alongside and support staff as well as ensuring the quality of practice.  Care plans are geared to the individual with clear guidance to staff about the best way to deliver service to that particular person.   Memory books are collated for each service user, including information from family and friend as well as the person themselves.   The service evidences strong respect for individual’s rights to privacy and space, providing a range of opportunities for interaction, and facilitating personal choice.  Communication is seen as key to ensuring that services are delivered effectively and that people feel they are valued and treated with respect.   The service has created a very passionate, caring service, in a warm environment.   The focus was around enablement and independence and respect for the individual  with staff looking for imaginative and innovative ways to promote personalisation, and responses to individual needs and desires.